Remote Customer Experience Specialist - Bilingual French

Allied Universal; Miami (FL); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays

Vacation accrual

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team delivering high-quality support. This remote position starts at $17.00 per hour, with a bilingual rate of $18.00 per hour for French (Canada) representatives.

The role involves identifying customer needs, solving technical issues, creating support cases, and maintaining calm, professional communication while escalating where needed.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role.
• Strong customer service and relations.
• Ability to take initiative and learn new processes.
• Good judgment and decision-making.
• Clear written and oral communication skills.
• Basic software/hardware troubleshooting.
• Ability to assess situations quickly and identify critical issues.
• Team-oriented approach.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails, log problem history and resolutions.
• Maintain top-tier customer service and navigate challenging conversations.
• Discern changes in call types and report to management.
• Monitor health of network, hardware, and software for customers.
• Track escalations through proper channels to completion.

Skills

Customer service

Initiative

Decision making

Written communication

Oral communication

Teamwork

Education

High school diploma or equivalent

Associate’s degree in IT/CS

Tools

ServiceNow

Five9

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team delivering high-quality support. This remote position starts at $17.00 per hour, with a bilingual rate of $18.00 per hour for French (Canada) representatives.

The role involves identifying customer needs, solving technical issues, creating support cases, and maintaining calm, professional communication while escalating where needed.