Remote Tech Support Specialist (FR/EN)

Allied Universal; Orlando (FL); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Eight paid holidays

Vacation accrual

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. This remote role offers a starting rate of $17.00 per hour, with bilingual (French-Canadian) representatives earning $18.00 per hour.

The position focuses on delivering the highest quality customer experience to diverse clients in retail, wholesale, and banking sectors. Join a dynamic, customer-focused team that handles requests via calls and emails, creates and tracks cases, and ensures timely resolutions.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role, or other technical experience.
• Demonstrates strong customer service and customer relations.
• Ability to take initiative and learn new processes and concepts.
• Ability to exercise good judgment and decision-making.
• Effective written and oral communication skills.
• Basic understanding of software/hardware troubleshooting.
• Ability to work in a team environment.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to appropriate next level.
• Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations.
• Discern changes in call types and report to management.
• Monitor health of network, hardware, and software for our customers.
• Track escalations through proper channels to completion.

Skills

Customer service & relations

Initiative & learning

Judgment & decision-making

Written & oral communication

Teamwork

Technical call center support

Education

High school diploma or equivalent

Associate’s degree in IT / CS or related field

Tools

Service Now

Five9

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. This remote role offers a starting rate of $17.00 per hour, with bilingual (French-Canadian) representatives earning $18.00 per hour.

The position focuses on delivering the highest quality customer experience to diverse clients in retail, wholesale, and banking sectors. Join a dynamic, customer-focused team that handles requests via calls and emails, creates and tracks cases, and ensures timely resolutions.