Remote Customer Experience Rep (Bilingual FR)

Allied Universal; United States; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Retirement plan

Disability insurance

Eight paid holidays, vacation accrual

Job summary

Allied Universal's Deposita division is hiring a Customer Experience Representative to join a dynamic, customer-focused team. You will deliver the highest quality support to customers, identify needs, and guide them toward resolution.

This remote position starts at $17 per hour, with a higher rate of $18 per hour for bilingual French (Canada) representatives. You will handle calls and emails, create cases, and monitor system health.

Qualifications

• Must have high school diploma or equivalent.
• Experience in technical call center or technical support.
• Strong customer service and communication skills.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails, enter history and steps taken, and document resolution.
• Maintain customer service as a priority and handle challenging conversations.
• Discern changes in call types and report to management.
• Monitor health of network, hardware, and software for customers.

Skills

Customer service

Technical support

Written communication

Analytical

Education

High school diploma or equivalent

Tools

ServiceNow

Five9

Job description

Allied Universal's Deposita division is hiring a Customer Experience Representative to join a dynamic, customer-focused team. You will deliver the highest quality support to customers, identify needs, and guide them toward resolution.

This remote position starts at $17 per hour, with a higher rate of $18 per hour for bilingual French (Canada) representatives. You will handle calls and emails, create cases, and monitor system health.