Remote Customer Experience & Tech Support Specialist

Allied Universal; Jacksonville (FL); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical? benefits

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team and provide the highest quality service to customers.

This remote position offers a starting rate of $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canadian) representatives. The role requires strong communication skills and prior technical support or call center experience, delivering effective solutions to customers.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role, or other technical experience.
• Strong understanding of customer service and customer relations.
• Initiative and ability to learn new processes and concepts.
• Good judgment and decision-making.
• Excellent written and verbal communication.
• Basic understanding of software/hardware troubleshooting.
• Assess and evaluate situations effectively.
• Identify critical issues quickly and accurately.
• Clear, informative writing.
• Problem solving and analytical skills.
• Team-oriented.

Responsibilities

• Identify customers' needs and provide guidance toward resolution.
• Tackle problems in technical systems with accuracy.
• Create cases and document problem history and resolution.
• Maintain outstanding customer service and handle challenging conversations.
• Report call-type changes to management.
• Monitor health of network, hardware, software for customers.
• Track escalations through proper channels to completion.

Skills

Technical call center

Tech support experience

Customer service

Initiative & learning

Good judgment

Written & oral comms

Tech troubleshooting

Situational assessment

Issue identification

Clear writing

Problem solving

Team oriented

Education

High school diploma

Associate’s degree (nice to have)

Tools

ServiceNow

Five9

Retail cash offices

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative to join a dynamic, customer-focused team and provide the highest quality service to customers.

This remote position offers a starting rate of $17.00 per hour, with an increased rate of $18.00 per hour for bilingual French (Canadian) representatives. The role requires strong communication skills and prior technical support or call center experience, delivering effective solutions to customers.