Remote Customer Experience Specialist (Tech Support)

Allied Universal; Tampa (FL); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Retirement plan

AD&D

Life insurance

Paid holidays

Sick & personal days

Job summary

Deposita, an Allied Universal company, is hiring a Customer Experience Representative. This remote role focuses on delivering high-quality customer support and technical guidance to clients in retail, wholesale, and banking sectors.

The position emphasizes problem solving, documentation of cases, and collaboration with teams to ensure customer satisfaction. The starting rate is $17.00 per hour, with a higher rate of $18.00 per hour for bilingual French (Canada) representatives.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Experience in technical call center support or similar technical role.
• Strong customer service and problem resolution capabilities.

Responsibilities

• Identify customers' needs and provide direct support toward resolution.
• Tackle a variety of problems in technical systems with accuracy.
• Create cases for calls and emails; document history and resolutions.
• Maintain high-quality customer service and adapt to challenging conversations.
• Monitor health of network, hardware, and software for customers.
• Escalate issues through proper channels to completion.

Skills

Technical call center

Customer service

Initiative & learning

Decision making

Communication skills

Tech troubleshooting

Problem solving

Teamwork

Documentation

Analytical skills

Education

High school diploma or equivalent

Associate’s degree in IT/CS

Tools

ServiceNow

Five9

Job description

Deposita, an Allied Universal company, is hiring a Customer Experience Representative. This remote role focuses on delivering high-quality customer support and technical guidance to clients in retail, wholesale, and banking sectors.

The position emphasizes problem solving, documentation of cases, and collaboration with teams to ensure customer satisfaction. The starting rate is $17.00 per hour, with a higher rate of $18.00 per hour for bilingual French (Canada) representatives.