Remote Tech-Savvy Customer Experience Rep (English/French)

Allied Universal; Florida; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

AD&D, retirement plan, and disability

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. This remote role offers a starting rate of $17.00 per hour, with a higher rate of $18.00 per hour for bilingual French (Canadian) representatives.

Responsibilities include identifying customer needs, guiding resolutions, and creating support cases through the Help Desk. Preferred qualifications include a high school diploma, technical call center experience, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role.
• Strong understanding of customer service and customer relations.
• Ability to take initiative and learn new processes; exercise good judgment.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails received, enter problem history and resolution steps.
• Maintain customer service as a priority and develop ability to handle challenging conversations.
• Discern changes in call types and report to management.
• Monitor health of network, hardware, and software for customers.
• Track escalations through proper channels to completion.

Skills

Customer service

Communication

Technical support

Teamwork

Problem solving

Written communication

Education

Associate’s degree in IT/CS or related field

Tools

ServiceNow

Five9

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. This remote role offers a starting rate of $17.00 per hour, with a higher rate of $18.00 per hour for bilingual French (Canadian) representatives.

Responsibilities include identifying customer needs, guiding resolutions, and creating support cases through the Help Desk. Preferred qualifications include a high school diploma, technical call center experience, and strong communication skills.