Remote Tech Support & Customer Experience Rep

Allied Universal; Oregon; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Disability insurance

Eight paid holidays

Sick and vacation time

Job summary

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The role supports customers with technical guidance and problem resolution in a remote setting across the US.

Starting rate is $17.00 per hour, with $18.00 for bilingual French (Canada) representatives; must reside in Florida. You will identify customer needs, create cases, and maintain exceptional service while monitoring technical health and escalating when needed.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role, or other technical experience.
• Strong customer service and communication skills.
• Ability to learn new processes and concepts quickly.

Responsibilities

• Identify customers' needs, clarify information, provide direct support toward resolution.
• Create cases for calls and emails, document problem history and resolution steps.
• Maintain customer service as a priority and handle challenging conversations.
• Monitor health of network, hardware, and software for customers.
• Track escalations through proper channels to completion.

Skills

Customer service

Communication

Technical support

Problem solving

Initiative

Education

High school diploma or equivalent

Tools

Service Now

Five9

Job description

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The role supports customers with technical guidance and problem resolution in a remote setting across the US.

Starting rate is $17.00 per hour, with $18.00 for bilingual French (Canada) representatives; must reside in Florida. You will identify customer needs, create cases, and maintain exceptional service while monitoring technical health and escalating when needed.