Remote Customer Experience Rep - Bilingual French/English

AUS; Florida; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off & holidays

Job summary

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. You will identify customer needs, provide direct support, and document cases from calls and emails with care and accuracy.

The role is remote to start with a starting rate of $17.00 per hour, with bilingual French (Canada) representatives earning $18.00 per hour. Strong communication and technical aptitude are essential for success in this position.

Qualifications

• High school diploma or equivalent.
• Technical call center support experience.
• Experience in a technical support role or related technical experience.
• Strong customer service and relationship skills, initiative, judgment and communication.
• Basic software/hardware troubleshooting ability.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance toward resolution.
• Tackle a variety of problems in technical systems with skill and accuracy.
• Create cases for all calls and emails, document history and resolution steps.
• Maintain customer service as a priority and handle challenging conversations.
• Monitor health of network, hardware, and software for customers.
• Track escalations to completion.

Skills

Customer service

Technical support

Problem solving

Written & verbal communication

Team player

Education

High school diploma

Associate’s degree in IT

Tools

Service Now

Five9

Job description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. You will identify customer needs, provide direct support, and document cases from calls and emails with care and accuracy.

The role is remote to start with a starting rate of $17.00 per hour, with bilingual French (Canada) representatives earning $18.00 per hour. Strong communication and technical aptitude are essential for success in this position.