Remote Healthcare Support Specialist

TP; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(K) plans

Life insurance

Pet insurance

Job summary

TP is a leading global provider of digital business services offering opportunities to work from home within the United States. This Healthcare Customer Support Specialist handles inbound/outbound inquiries, resolves issues, and ensures a positive client experience across multiple channels.

Ideal candidates have at least 6 months of customer service experience, strong communication and typing skills, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 WPM

Windows OS

Communication skills

Problem solving

Emotional intelligence

Team collaboration

Education

High School Diploma or equivalent

College degree preferred

Job description

TP is a leading global provider of digital business services offering opportunities to work from home within the United States. This Healthcare Customer Support Specialist handles inbound/outbound inquiries, resolves issues, and ensures a positive client experience across multiple channels.

Ideal candidates have at least 6 months of customer service experience, strong communication and typing skills, and comfort with Windows-based systems.