Remote CX Specialist & Brand Ambassador

BRUNT Workwear; Columbus (OH); Remote; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vis

401(k) plan with Company Match

15 days of PTO, plus 11 holidays

Performance-based bonus eligibility

Zusammenfassung

BRUNT Workwear is seeking a dedicated Customer Service Advocate to deliver exceptional experiences for customers across channels in a 100% remote role. You’ll handle inquiries, resolve issues, and guide customers to BRUNT’s product portfolio, all while upholding brand values and service standards.

The role emphasizes teamwork with CX leadership, adherence to SLAs, and a passion for customer satisfaction. Training occurs Monday–Friday with a first-week schedule to acclimate you to BRUNT’s

Qualifikationen

• Experience in customer service across retail, call center, or remote channels.
• Proven ability to deliver exceptional customer experiences and timely responses.
• Comfort navigating multiple platforms to resolve issues and assist customers.

Aufgaben

• Manage a designated ticket volume across channels and adapt to demand.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop expert knowledge of BRUNT products to guide customers to best fit.
• Analyze customer feedback trends and share insights with CX Leadership.
• Understand policies and workflows to make customer-focused decisions.

Kenntnisse

Customer service

Multichannel support

Communication

Tools

CRM systems

Jobbeschreibung

BRUNT Workwear is seeking a dedicated Customer Service Advocate to deliver exceptional experiences for customers across channels in a 100% remote role. You’ll handle inquiries, resolve issues, and guide customers to BRUNT’s product portfolio, all while upholding brand values and service standards.

The role emphasizes teamwork with CX leadership, adherence to SLAs, and a passion for customer satisfaction. Training occurs Monday–Friday with a first-week schedule to acclimate you to BRUNT’s