Remote Customer Experience Pro & Brand Advocate

BRUNT Workwear; Maine; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Performance-based bonus eligibility

Potential equity

Job summary

BRUNT Workwear is hiring a remote Customer Service Representative to deliver exceptional experiences across channels and uphold BRUNT's standards. You will resolve issues, meet SLAs, and help customers choose the right products. This role requires professionalism, multi-platform fluency, and a passion for service.

Join a fast-growing brand with comprehensive benefits and opportunities for growth while working from home in the United States.

Qualifications

• Proven ability to deliver exceptional customer experiences and meet SLAs.
• Experience resolving customer issues with composure and professionalism.
• Technical proficiency in managing multiple platforms while assisting customers.

Responsibilities

• Engage with customers across all channels while maintaining a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency targets.
• Develop product knowledge to guide customers to suitable BRUNT products.
• Analyze feedback trends and propose improvements to reduce effort and improve service.
• Understand policies and workflows, and make customer-focused decisions aligned with BRUNT values.

Skills

Customer service excellence

Multi-platform proficiency

Clear communication

Job description

BRUNT Workwear is hiring a remote Customer Service Representative to deliver exceptional experiences across channels and uphold BRUNT's standards. You will resolve issues, meet SLAs, and help customers choose the right products. This role requires professionalism, multi-platform fluency, and a passion for service.

Join a fast-growing brand with comprehensive benefits and opportunities for growth while working from home in the United States.