Remote Customer Experience Ambassador

BRUNT Workwear; Philadelphia (Philadelphia County); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan with company match

15 days PTO + 11 holidays

Performance-based bonus eligibility

Job summary

BRUNT Workwear is seeking a remote Customer Service Representative to deliver exceptional experiences across channels. You’ll manage a steady ticket flow, resolve issues with empathy, and guide customers toward the right BRUNT products.

You’ll join a fast-growing team, enjoy flexible scheduling during training and peak seasons, and contribute to CSAT goals while upholding BRUNT’s values.

Qualifications

• Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication
• Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs
• Experience navigating and resolving customer issues with composure and professionalism

Responsibilities

• Engage with customers across all channels while consistently managing a designated ticket volume, which may fluctuate based on business demand.
• Consistently meet or exceed departmental performance metrics, including Customer Satisfaction (CSAT) goals, response time expectations, and efficiency standards.
• Develop and maintain expert-level knowledge of BRUNT's product portfolio, leveraging that expertise to confidently guide customers toward the products that best fit their needs.
• Analyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership team to reduce customer effort and enhance team effectiveness.
• Build a strong understanding of company policies, procedures, and workflows while remaining adaptable and empowered to make customer-focused decisions that align with BRUNT's values.

Skills

Passionate about people

Empathetic

Natural problem solver

Great communicator

Flexible

Honest and accountable

Job description

BRUNT Workwear is seeking a remote Customer Service Representative to deliver exceptional experiences across channels. You’ll manage a steady ticket flow, resolve issues with empathy, and guide customers toward the right BRUNT products.

You’ll join a fast-growing team, enjoy flexible scheduling during training and peak seasons, and contribute to CSAT goals while upholding BRUNT’s values.