Remote Customer Experience Specialist

Talentify; Middletown (IA); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a customer-focused agent to support a diverse client base across multiple industries. You will listen to customers, resolve issues, and use integrated systems to manage accounts while identifying opportunities to upgrade products and services.

Ideal candidates demonstrate strong communication, multitasking ability, and a team-oriented mindset in a fast-paced environment. Training and growth opportunities are offered across locations.

Qualifications

• High school diploma or equivalent required with strong communication skills.
• Ability to type 20+ words per minute and navigate common software.
• Customer-focused with aptitude for problem solving and escalation when needed.

Responsibilities

• Listen to customers, understand their needs, and resolve issues
• Utilize systems and technology to complete account tasks
• Recognize sales opportunities and upgrade when appropriate
• Explain and position products and processes to customers
• Escalate dissatisfaction to management when required
• Ensure first-call resolution through effective problem solving

Skills

Communication skills

Typing speed 20+ wpm

Customer service oriented

Team orientation

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a customer-focused agent to support a diverse client base across multiple industries. You will listen to customers, resolve issues, and use integrated systems to manage accounts while identifying opportunities to upgrade products and services.

Ideal candidates demonstrate strong communication, multitasking ability, and a team-oriented mindset in a fast-paced environment. Training and growth opportunities are offered across locations.