Remote Customer Experience Specialist

BRUNT Workwear; Tallahassee (FL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

15 days PTO + 11 holidays

Job summary

BRUNT Workwear is seeking a customer service professional to act as a brand ambassador and deliver exceptional experiences that foster loyal customer relationships. This is a 100% remote, hourly position with flexible scheduling and peak-season coverage.

You will handle multi-channel support, achieve CSAT targets, and stay informed about BRUNT's products to guide customers to the best solutions. A collaborative, fast-paced environment awaits.

Qualifications

• Experience in a customer service role.
• Proven ability to deliver exceptional customer experiences with timely responses that meet SLAs.
• Experience resolving customer issues with composure and professionalism.
• Experience managing multiple platforms while assisting customers.

Responsibilities

• Engage customers across channels and manage a designated ticket volume.
• Meet or exceed CSAT goals and response-time targets.
• Guide customers toward BRUNT products with product knowledge.
• Analyze feedback trends and suggest solutions to reduce customer effort.
• Understand policies and empower customer-focused decisions aligned with BRUNT values.

Skills

Customer service

Communication

Problem solving

Multi-platform support

Tools

CRM software

Ticketing systems

Job description

BRUNT Workwear is seeking a customer service professional to act as a brand ambassador and deliver exceptional experiences that foster loyal customer relationships. This is a 100% remote, hourly position with flexible scheduling and peak-season coverage.

You will handle multi-channel support, achieve CSAT targets, and stay informed about BRUNT's products to guide customers to the best solutions. A collaborative, fast-paced environment awaits.