Remote Customer Experience Specialist

Jobgether; Saint Paul (MN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Fully remote

401(k) plan

Health insurance

HSA

Parental leave

Paid vacation

Paid holidays

Community service day

Flexible schedule

Wellness allowance

Mental health day

Remote stipend

EAP

Professional development

Inclusive workplace

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle customer inquiries across phone, email, and chat, provide timely support, document interactions, and escalate complex issues when needed. A strong focus on empathy and accuracy drives every customer interaction.

This role offers a Tuesday–Friday 11:00 a.m.–8:00 p.m. CT and Saturday 8:00 a.m.–5:00 p.m.

Qualifications

• Minimum 1 year in an inbound call center environment.
• Excellent written and verbal communication across phone, email, chat.
• Ability to follow established workflows and document interactions accurately.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Resolve routine questions using established procedures and available resources.
• Escalate complex issues to Tier 2 or Tier 3 with complete details.

Skills

Customer service

Empathy

Communication

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle customer inquiries across phone, email, and chat, provide timely support, document interactions, and escalate complex issues when needed. A strong focus on empathy and accuracy drives every customer interaction.

This role offers a Tuesday–Friday 11:00 a.m.–8:00 p.m. CT and Saturday 8:00 a.m.–5:00 p.m.