Remote Customer Experience Specialist

Jobgether; Indianapolis (IN); Remote; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Fully remote work

401(k) retirement plan

Health insurance

Paid vacation

Paid holidays

Wellness allowance

Mental health day

Zusammenfassung

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote role in the United States. The position handles phone, email, and chat inquiries, resolves routine issues, documents interactions in CRM, and escalates complex cases as needed.

You will work a fixed schedule and contribute to a high-quality customer experience across multiple brands. The role requires at least one year in an inbound call center, strong communication, empathy, and careful record-keeping.

Qualifikationen

• At least one year of experience in an inbound call center environment.
• Availability for fixed schedule Tue–Fri 11:00 a.m.–8:00 p.m. Central Time and Sat 8:00 a.m.–5:00 p.m. Central Time.
• Must reside in one of the eligible U.S. states listed (Arkansas, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Vermont, Wisconsin).
• Strong customer service skills with empathy, patience, and a genuine commitment to customer satisfaction.
• Excellent written and verbal communication across multiple channels.
• Ability to remain professional and calm with frustrated customers.
• Strong problem-solving and escalation judgment.
• Commitment to following workflows, quality guidelines, and documentation procedures.
• Attention to detail and accurate CRM record-keeping.
• Dependability, accountability, and consistent attendance.

Aufgaben

• Respond to customer inquiries via phone, email, chat and other channels with timely, professional assistance.
• Investigate and resolve routine questions and problems using established procedures.
• Escalate complex issues to Tier 2/3 or supervisors with complete case details.
• Follow up on open cases to ensure resolution and updates are communicated.
• Maintain knowledge of products, services, and policies to provide accurate information.
• Record every interaction and resolution in the CRM system.
• Capture customer feedback and recurring questions for process improvements.
• Collaborate with teammates to share knowledge and ensure service continuity.
• Coordinate with other departments to resolve concerns requiring cross-functional support.
• Strive to meet performance indicators like CSAT and first contact resolution.

Kenntnisse

Customer service

Empathy

Communication

Problem solving

CRM software

Multitasking

Teamwork

Attention to detail

Adaptability

Time management

Jobbeschreibung

Jobgether is seeking a Customer Experience Agent — Tier 1 for a fully remote role in the United States. The position handles phone, email, and chat inquiries, resolves routine issues, documents interactions in CRM, and escalates complex cases as needed.

You will work a fixed schedule and contribute to a high-quality customer experience across multiple brands. The role requires at least one year in an inbound call center, strong communication, empathy, and careful record-keeping.