Remote Customer Experience Agent - Tier 1

Jobgether; Minneota (MN); Remote; USD 38,000 - 58,000; Full time

Benefits offered by this job

Fully remote work

Employer-matched 401(k)

Health insurance

Paid vacation

Paid holidays

Wellness allowance

Mental health day

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries across phone, email, and chat, applying empathy and problem-solving to resolve routine issues and guide customers through processes.

You will document interactions in the CRM and escalate complex cases as needed. The role emphasizes timely, accurate support, collaboration with colleagues, and continuous improvement through feedback and knowledge sharing.

Qualifications

• Minimum one year in an inbound call center environment.
• Eligibility to work in listed US states and reside in the US.
• Strong customer service focus with empathy and patience.
• Excellent written and verbal communication across channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Resolve routine questions using established procedures and resources.
• Escalate complex issues with proper documentation for handoff.
• Document interactions and resolution outcomes in the CRM.
• Share insights on recurring issues with the team for improvement.
• Maintain product and policy knowledge to provide accurate information.

Skills

Customer service

Empathy

Written communication

Verbal communication

Problem solving

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries across phone, email, and chat, applying empathy and problem-solving to resolve routine issues and guide customers through processes.

You will document interactions in the CRM and escalate complex cases as needed. The role emphasizes timely, accurate support, collaboration with colleagues, and continuous improvement through feedback and knowledge sharing.