Remote Customer Experience Agent - Tier 1

Jobgether; Athens (GA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

401(k) plan matching

Health insurance

Paid vacation

Job summary

Jobgether is representing a partner company seeking a Customer Experience Agent — Tier 1 to handle first-line customer support across phone, email, and chat channels. You will resolve routine issues, document interactions in the CRM, and escalate when needed, in a fully distributed team.

The role requires a year of inbound call center experience, strong communication, and empathy, plus the ability to work the specified Tuesday–Friday and Saturday shifts.

Qualifications

• At least one year of experience in an inbound call center environment is required; experience supporting multiple brands is preferred.
• Availability to work the fixed schedule of Tuesday through Friday, 11:00 a.m. to 8:00 p.m. Central Time, and Saturday, 8:00 a.m. to 5:00 p.m. Central Time.
• Must reside in one of the eligible U.S. states listed in the job overview.
• Strong customer service skills, with empathy, patience, and a commitment to customer satisfaction.
• Excellent written and verbal communication skills, able to explain solutions and next steps clearly across channels.
• Ability to remain professional, calm, and composed when assisting frustrated customers.
• Strong problem-solving skills, ability to assess issues, use resources, and know when to escalate.
• Commitment to following workflows, service standards, and documentation procedures.
• Strong attention to detail and ability to maintain accurate CRM records.
• Dependability and accountability, managing cases through resolution and maintaining attendance.
• Ability to manage multiple interactions and priorities in a fast-paced environment.
• Collaborative mindset, willingness to share knowledge and coordinate with teams.
• Open to continuous learning through training, coaching, and feedback.
• Adapt to updated products, policies, procedures, and tools while maintaining high service standards.
• Flexibility to accommodate holiday coverage and operational needs.

Responsibilities

• Respond to customer inquiries through phone, email, chat, and other channels with timely, professional assistance.
• Investigate and resolve routine questions using established procedures and resources.
• Escalate complex issues to Tier 2/3 or supervisor with complete case details.
• Follow up on open cases to ensure issues are resolved and customers are informed.
• Maintain up-to-date knowledge of products, services, and policies to provide accurate information.
• Record customer interactions, actions, and resolutions in the CRM system.
• Share customer feedback and common issues with supervisors to improve service and products.

Job description

Jobgether is representing a partner company seeking a Customer Experience Agent — Tier 1 to handle first-line customer support across phone, email, and chat channels. You will resolve routine issues, document interactions in the CRM, and escalate when needed, in a fully distributed team.

The role requires a year of inbound call center experience, strong communication, and empathy, plus the ability to work the specified Tuesday–Friday and Saturday shifts.