Remote Customer Experience Agent (Tier 1)

Jobgether; Lorida (FL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Annual bonus

Health insurance (medical, dental, and

Vision coverage

Paid holidays: 12

Remote work stipend

Job summary

Jobgether is seeking a Customer Experience Agent – Tier 1 for a fully distributed team in the United States. The role handles inquiries across phone, email, and chat, delivering timely and empathetic support while adhering to established processes.

You will resolve routine questions, escalate complex cases, maintain product knowledge, and contribute to continuous improvement through feedback and collaboration. Remote work with flexible scheduling is offered.

Qualifications

• At least 1 year of experience in an inbound call center environment.
• Experience supporting multiple brands is preferred.
• Strong customer service skills with empathy and patience.
• Excellent written and verbal communication across channels.
• Ability to follow established workflows and document interactions accurately.
• Willingness to participate in training, coaching, and quality reviews.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely, professional manner.
• Investigate and resolve routine questions using established procedures.
• Escalate complex or unresolved issues to Tier 2/3 with detailed handoff notes.
• Follow up on open cases to ensure resolution and clear next steps.
• Maintain current product and policy knowledge to provide accurate information.
• Record interactions and outcomes in the CRM accurately.

Skills

Empathy

Patience

Communication

Multitasking

Teamwork

Problem-solving

Attention to detail

Tools

CRM system

Job description

Jobgether is seeking a Customer Experience Agent – Tier 1 for a fully distributed team in the United States. The role handles inquiries across phone, email, and chat, delivering timely and empathetic support while adhering to established processes.

You will resolve routine questions, escalate complex cases, maintain product knowledge, and contribute to continuous improvement through feedback and collaboration. Remote work with flexible scheduling is offered.