Remote Customer Experience Agent - Tier 1

Jobgether; Baltimore (MD); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

Employer-matched 401(k) plan

Health insurance: medical, dental, and

Health Savings Account

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 for a partner company. You will be the first point of contact for customers, delivering timely, empathetic support across phone, email, and chat.

This fully remote US-based role requires at least one year in inbound call center environments, strong communication, and the ability to document interactions in a CRM while escalating complex issues as needed. Schedule is Tue–Fri 11:00–20:00 CT and Sat 8:00–17:00 CT.

Qualifications

• At least 1 year in an inbound call center environment.
• Experience supporting multiple brands is preferred.
• Strong written and verbal communication skills.
• Ability to document interactions clearly in a CRM.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2/3 with complete details.
• Follow workflows and quality guidelines to ensure consistent interactions.
• Accurately record interactions and outcomes in the CRM system.

Skills

Customer service

Communication

Empathy

Problem solving

CRM documentation

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 for a partner company. You will be the first point of contact for customers, delivering timely, empathetic support across phone, email, and chat.

This fully remote US-based role requires at least one year in inbound call center environments, strong communication, and the ability to document interactions in a CRM while escalating complex issues as needed. Schedule is Tue–Fri 11:00–20:00 CT and Sat 8:00–17:00 CT.