Remote Customer Experience Agent — Tier 1

Jobgether; Town of King (WI); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

401(k) plan

Health, dental, vision insurance

HSA

Paid vacation

Paid holidays

Community service day

Flexible schedule

Wellness allowance

Mental health day

EAP

Professional development

Inclusive workplace

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to support customers across phone, email, and chat from the United States. You will resolve routine issues, document interactions in the CRM, and escalate complex cases when needed. You will join a fully distributed team with a focus on customer satisfaction, product knowledge, and process improvements.

Schedule: Tue–Fri 11:00 a.m.–8:00 p.m. CT, Sat 8:00 a.m.–5:00 p.m. CT.

Qualifications

• At least one year of experience in an inbound call center environment.
• Excellent written and verbal communication skills.
• Ability to maintain professionalism and empathy in all interactions.

Responsibilities

• Respond to customer inquiries via phone, email, chat across channels.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2 or Tier 3 and document details for handoff.
• Record interactions accurately in the CRM and monitor open cases for follow-up.
• Collaborate with teammates and other departments to resolve customer concerns.

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to support customers across phone, email, and chat from the United States. You will resolve routine issues, document interactions in the CRM, and escalate complex cases when needed. You will join a fully distributed team with a focus on customer satisfaction, product knowledge, and process improvements.

Schedule: Tue–Fri 11:00 a.m.–8:00 p.m. CT, Sat 8:00 a.m.–5:00 p.m. CT.