Remote Customer Experience Specialist

MCI; Holloman (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI, a leading tech-enabled business services company, is seeking a Customer Service Representative in Holloman, New Mexico. The successful candidate will handle customer inquiries and ensure a positive customer experience.

Responsibilities include listening to customers, utilizing systems for account management, and resolving issues effectively. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment.

Join MCI and enjoy benefits such as paid time off, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Aptitude for conflict resolution and problem solving.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account-management tasks.
• Ensure first-call resolution through problem solving.

Skills

Excellent organizational skills

Effective communication skills

Basic knowledge of Microsoft Office

Customer service orientation

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Job description

MCI, a leading tech-enabled business services company, is seeking a Customer Service Representative in Holloman, New Mexico. The successful candidate will handle customer inquiries and ensure a positive customer experience.

Responsibilities include listening to customers, utilizing systems for account management, and resolving issues effectively. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment.

Join MCI and enjoy benefits such as paid time off, health coverage, and career growth opportunities.