Customer Care & Resolution Specialist

MCI; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI is seeking customer service representatives in Las Cruces, NM. Responsibilities include handling contacts in a professional manner and resolving customer issues effectively.

The ideal candidate must possess strong communication skills and a high school diploma, with experience in data entry preferred. The position offers various benefits, including paid time off and health insurance options.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve their issues effectively.
• Research systems and coordinate resolutions as needed.

Skills

Customer service orientation

Excellent communication skills

Data-entry experience

Problem-solving aptitude

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking customer service representatives in Las Cruces, NM. Responsibilities include handling contacts in a professional manner and resolving customer issues effectively.

The ideal candidate must possess strong communication skills and a high school diploma, with experience in data entry preferred. The position offers various benefits, including paid time off and health insurance options.