Contact Center Customer Service Representative

MCI; Mesilla (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives & rewards

Career growth

Paid training

Job summary

MCI, a leading tech-enabled business services company, is hiring a Customer Service Representative in Mesilla, NM. The ideal candidate will handle customer inquiries and resolve issues professionally, representing top brands with care.

Qualifications include a high school diploma, at least 1 year of customer service experience, and fluency in both English and Spanish. MCI offers competitive benefits including health coverage, incentives, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• 1+ year of customer service experience, preferably in a contact center.
• Familiarity with call center tools.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints efficiently.

Skills

Customer service experience

Strong communication skills

Fluency in English and Spanish

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Las Cruces, NM

MCI is a leading tech‑enabled business services company offering customer experience (CX), business process outsourcing (BPO), and cloud technology solutions across a range of industries.

Customer Service Representative

As a friendly, reliable, and customer‑focused professional at MCI, you will handle customer inquiries, resolve issues efficiently, and represent top brands with professionalism and care.

Key Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escale when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Qualifications (Ideal Candidates)

• Must be 18 years or older.
• High school diploma or equivalent.
• 1+ year of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish.

Employment Eligibility

• Authorized to work in the country where the job is based.
• Must be willing to submit a Level II background investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results (not applicable in Canada).

Benefits

• Paid Time Off (Earn PTO) and paid holidays.
• Incentives & rewards: daily, weekly, and monthly contests with cash bonuses and prizes.
• Health benefits: comprehensive medical, dental, and vision coverage after 60 days of employment; access to MEC plans after 30 days.
• Retirement savings opportunities.
• Disability insurance.
• Life insurance.
• Supplemental insurance: accident and critical illness coverage.
• Career growth through internal promotions.
• Paid training.
• Fun, engaging work environment.
• Casual dress code.

Work Environment

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit or stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally be required to move around the office, reach in any direction, raise or lower objects, and move objects up to forty (40) pounds.

Equal Opportunity Statement

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on any protected characteristic and will not tolerate discrimination or harassment. We are committed to providing reasonable accommodations for qualified applicants with disabilities in accordance with applicable laws.