Customer Experience Specialist

MCI; South Dakota; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI, a rapidly growing tech‑enabled business services company, is hiring a Customer Service Representative. In this role, you will address customer inquiries, resolve issues efficiently, and ensure a positive experience. Responsibilities include utilizing systems for account management and recognizing sales opportunities.

Qualifications include a high school diploma and excellent communication skills. MCI offers numerous benefits, including paid time off, health insurance, and opportunities for career advancement.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account-management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first-call resolution through problem solving and effective call handling.

Skills

Organizational skills

Oral communication skills

Written communication skills

Customer service orientation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI, a rapidly growing tech‑enabled business services company, is hiring a Customer Service Representative. In this role, you will address customer inquiries, resolve issues efficiently, and ensure a positive experience. Responsibilities include utilizing systems for account management and recognizing sales opportunities.

Qualifications include a high school diploma and excellent communication skills. MCI offers numerous benefits, including paid time off, health insurance, and opportunities for career advancement.