Remote Customer Experience Pro & Brand Ambassador

BRUNT Workwear; Maryland City (MD); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

PTO & holidays

Performance incentives

Job summary

BRUNT Workwear is hiring a remote, hourly Customer Service Ambassador to deliver outstanding customer experiences across channels. You will manage ticket volume, chase CSAT goals, and learn BRUNT's product portfolio to guide customers to the best boots and apparel.

Strong communication, empathy, and problem-solving are essential as you collaborate with a remote team and support customers nationwide, including eligibility to reside in listed states.

Qualifications

• Experience in customer service role across retail, call-center or remote channels.
• Proven ability to deliver exceptional customer experiences and meet SLAs.
• Strong written and verbal communication skills.
• Technical proficiency managing multiple platforms while assisting customers.
• Excellent organizational skills and ability to multitask.
• Highly collaborative with a proactive mindset.
• Willingness to take ownership and accountability.

Responsibilities

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop expert knowledge of BRUNT's products and guide customers to best-fitting items.
• Analyze customer feedback and provide insights to improve processes.
• Understand policies and workflows and make customer-focused decisions.

Skills

Customer service

Communication

Multitasking

Collaborative

Organizational skills

Tech proficiency

Ownership

Job description

BRUNT Workwear is hiring a remote, hourly Customer Service Ambassador to deliver outstanding customer experiences across channels. You will manage ticket volume, chase CSAT goals, and learn BRUNT's product portfolio to guide customers to the best boots and apparel.

Strong communication, empathy, and problem-solving are essential as you collaborate with a remote team and support customers nationwide, including eligibility to reside in listed states.