Remote Customer Experience Lead - Benefits & Partnerships

Bennie; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible Time Off

Remote Work Stipend

Health Benefits including Medical/Dental/Vision

Stock Options

Paid Parental & Bonding Leave

Employee Referral Bonus Program

Job summary

A dynamic benefits consulting firm is seeking a Customer Experience Manager to enhance customer satisfaction and retention through exceptional service. The ideal candidate will manage relationships and develop strategies for assigned customers, requiring 3 years of experience in account management and strong analytical and communication skills. This fully remote position offers a competitive salary, flexible time off, health benefits, and stock options.

Qualifications

• Minimum 3 years of experience in benefit account management.
• Knowledge in benefits and renewal workflow management.
• Life & Health Producer’s License.

Responsibilities

• Lead service relationship and strategy for assigned customers.
• Support execution of annual customer account plans.
• Collaborate with teams to develop strategic initiatives.

Skills

Analytical skills

Communication skills

Relationship building

Education

Bachelor’s degree or equivalent experience

Tools

MS Excel

MS Word

MS PowerPoint

Job description

A dynamic benefits consulting firm is seeking a Customer Experience Manager to enhance customer satisfaction and retention through exceptional service. The ideal candidate will manage relationships and develop strategies for assigned customers, requiring 3 years of experience in account management and strong analytical and communication skills. This fully remote position offers a competitive salary, flexible time off, health benefits, and stock options.