Remote Customer Experience Lead: Strategy & Loyalty

Placements24; Willows (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary

Career growth opportunities

Job summary

Placements24 is seeking a Customer Experience Lead for a fully remote role. You will shape the customer journey, define CX strategy, and collaborate with marketing, sales, and product teams to elevate satisfaction and loyalty across touchpoints.

The ideal candidate has 5+ years in CX or customer service leadership, strong data analysis skills, and hands-on experience with CRM platforms. This remote-first position offers flexibility and opportunities to drive company-wide customer success.

Qualifications

• Minimum 5 years of experience in customer experience or related field.
• Proven track record developing CX strategies.
• Strong data analysis and CX metrics expertise.
• Excellent communication and stakeholder management.

Responsibilities

• Develop and execute a comprehensive CX strategy aligned with business goals.
• Analyze feedback, journey maps, and data to identify pain points.
• Design initiatives to improve satisfaction, retention, loyalty.
• Collaborate with marketing, sales, and product to ensure consistent experience.
• Develop and manage customer service protocols and training.
• Monitor CX metrics and report performance with improvements.
• Champion a customer-centric culture across the organization.
• Stay updated on CX trends and best practices.
• Manage feedback channels and resolve escalated issues quickly.

Skills

CX strategy

CX metrics & analytics

Cross-functional collaboration

CRM proficiency

Communication skills

Education

Bachelor's degree in Marketing/Business/Communications

Tools

CRM Software

Feedback platforms

Job description

Placements24 is seeking a Customer Experience Lead for a fully remote role. You will shape the customer journey, define CX strategy, and collaborate with marketing, sales, and product teams to elevate satisfaction and loyalty across touchpoints.

The ideal candidate has 5+ years in CX or customer service leadership, strong data analysis skills, and hands-on experience with CRM platforms. This remote-first position offers flexibility and opportunities to drive company-wide customer success.