Remote Customer Experience Consultant – Car Buying

CarMax; Madison (WI); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to bridge online and in-store car buying. You will respond to leads, guide customers through each step, and ensure a seamless, transparent experience.

The role emphasizes strong communication, adaptability to a fast-paced environment, and delivering an iconic CarMax experience while meeting licensing requirements where applicable.

Qualifications

• Experience in sales or customer service, ideally in retail or similar.
• Strong written and verbal communication skills.
• Ability to multitask and manage multiple customer interactions in a fast-paced environment.
• Proficient with modern technology and contact center systems (Microsoft Suite, Salesforce, Genesys or equivalent).
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center location.
• Ability to obtain an Automotive Salesperson License where required.

Responsibilities

• Engage with inbound customers online and over the phone to uncover needs and guide through the car-buying process.
• Leverage inventory knowledge to recommend vehicles that fit customer preferences.
• Guide customers through online sales, appraisals, financing, and scheduling delivery.
• Ensure a smooth transition from online to in-store purchasing for an iconic experience.
• Meet individual sales and performance targets while delivering exceptional service.
• Meet licensing requirements, including obtaining an Automotive Salesperson License where applicable.

Skills

Customer service

Listening skills

Communication skills

Microsoft Suite

Salesforce

Genesys

Tools

Salesforce

Genesys

Job description

CarMax is seeking a Customer Experience Consultant Trainee to bridge online and in-store car buying. You will respond to leads, guide customers through each step, and ensure a seamless, transparent experience.

The role emphasizes strong communication, adaptability to a fast-paced environment, and delivering an iconic CarMax experience while meeting licensing requirements where applicable.