Remote Car-Buying Experience Advisor

CarMax; Oregon; Hybrid; USD 29,000 - 43,000; Full time

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to bridge online and in-store car-shopping, respond to leads, and guide customers through every step of the journey. This role emphasizes honesty, transparency, and top-notch service in a fast-paced environment.

You will leverage inventory knowledge, navigate online and in-store processes, and aim to meet or exceed personal metrics while preparing for Automotive Salesperson licensure where required.

Qualifications

• Previous sales or customer service experience, ideally in retail or similar environments.
• Ability to thrive in a fast-paced environment while managing multiple customer interactions.
• Excellent written and verbal communication skills, with attention to detail.
• Flexibility to work variable shifts, including nights, weekends, and holidays.
• Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
• Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).

Responsibilities

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
• Leverage CarMax's inventory knowledge to recommend vehicles that align with customer preferences.
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
• Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
• Achieve individual sales and performance targets while providing an iconic customer experience.
• Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).

Skills

Customer service

Communication

Multitasking

Adaptability

Tools

Salesforce

Genesys

Job description

CarMax is seeking a Customer Experience Consultant Trainee to bridge online and in-store car-shopping, respond to leads, and guide customers through every step of the journey. This role emphasizes honesty, transparency, and top-notch service in a fast-paced environment.

You will leverage inventory knowledge, navigate online and in-store processes, and aim to meet or exceed personal metrics while preparing for Automotive Salesperson licensure where required.