Remote Customer Experience Consultant (Car Buying)

CarMax Inc.; Georgia; Hybrid; USD 29,000 - 43,000; Full time

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to connect online and in-store car-buying journeys. You will respond to sales leads, guide customers through financing and delivery steps, and ensure a seamless experience across channels.

Role emphasizes strong communication, a customer-centric approach, and the ability to work in a fast-paced environment with flexibility for varying shifts. Must pursue an Automotive Salesperson License where required.

Qualifications

• Previous sales or customer service experience in retail or similar environments.
• Ability to thrive in a fast-paced environment while managing multiple customer interactions.
• Excellent written and verbal communication skills, with attention to detail.
• Flexibility to work variable shifts, including nights, weekends, and holidays.
• Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
• Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).

Responsibilities

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
• Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
• Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
• Achieve individual sales and performance targets while providing an iconic customer experience.
• Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).

Skills

Customer service

Communication

Multitasking

Listening

Tools

Salesforce

Genesys

Microsoft Suite

Job description

CarMax is seeking a Customer Experience Consultant Trainee to connect online and in-store car-buying journeys. You will respond to sales leads, guide customers through financing and delivery steps, and ensure a seamless experience across channels.

Role emphasizes strong communication, a customer-centric approach, and the ability to work in a fast-paced environment with flexibility for varying shifts. Must pursue an Automotive Salesperson License where required.