Remote Car-Buying Experience Specialist

CarMax

Oregon

Hybrid

USD 29,000 - 43,000

Full time

9 days ago

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Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Floating holiday

Unlimited PTO (salaried)

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to join our remote team in the United States. You will respond to sales leads, guide customers through the car-buying journey online and in-store, and ensure a seamless, transparent experience.

You will leverage inventory knowledge, coordinate online sales, appraisals, financing, and delivery scheduling while meeting performance targets and upholding CarMax's iconic service standards.

Qualifications

Experience in sales or customer service roles.
Strong listening and customer-focused mindset.
Excellent written and verbal communication.
Able to work nights, weekends, holidays.
Familiar with Microsoft Suite, Salesforce, and contact center systems.
Must live within 60 miles or 1 hour of a CEC location.
Able to obtain an Automotive Salesperson License.

Responsibilities

Engage with inbound customers online and over the phone.
Leverage inventory knowledge to recommend vehicles.
Guide customers through online sales, appraisals, financing, and delivery scheduling.
Ensure smooth online to in-store transition for a seamless experience.
Achieve sales targets while delivering an iconic customer experience.
Meet licensing requirements (may require testing and travel).

Skills

Sales experience

Customer service

Communication skills

Multitasking

Microsoft Office

Salesforce

Genesys

Tools

Salesforce

Genesys

Microsoft Office

Job description

You will leverage inventory knowledge, coordinate online sales, appraisals, financing, and delivery scheduling while meeting performance targets and upholding CarMax's iconic service standards.

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