Remote Customer Experience Consultant

CarMax; New York (NY); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Holiday pay

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to connect customers online and in-store, ensuring a seamless car-buying journey with honesty and professionalism. You will respond to sales leads, guide customers through steps including appraisals and financing, and coordinate delivery while leveraging inventory knowledge.

Based in the United States, the role emphasizes exceptional service, strong communication, and the ability to work flexible shifts, including nights and weekends, as

Qualifications

• Experience in sales or customer service.
• Thrives in a fast-paced environment with multiple interactions.
• Excellent written and verbal communication.
• Willing to work nights, weekends, and holidays.
• Proficient with Microsoft Office, Salesforce, and Genesys.

Responsibilities

• Engage with inbound customers online and by phone, uncover needs and guide them through the car-buying process.
• Leverage inventory knowledge to recommend vehicles that fit customer preferences.
• Guide customers through online sales, appraisals, financing applications, and scheduling delivery.
• Ensure smooth transition from online shopping to in-store purchasing for an iconic experience.
• Meet individual sales and performance targets while delivering an iconic customer experience.
• Meet licensing requirements to obtain an Automotive Salesperson License where applicable.

Skills

Customer service

Active listening

Communication

Tools

Microsoft Suite

Salesforce

Genesys

Job description

CarMax is seeking a Customer Experience Consultant Trainee to connect customers online and in-store, ensuring a seamless car-buying journey with honesty and professionalism. You will respond to sales leads, guide customers through steps including appraisals and financing, and coordinate delivery while leveraging inventory knowledge.

Based in the United States, the role emphasizes exceptional service, strong communication, and the ability to work flexible shifts, including nights and weekends, as