Remote Customer Experience Consultant for Car Buying

CarMax; United States; Remote; USD 28,516 - 43,256; Full time

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to bridge the at-home and in-store CarMax experience, handling sales leads and customer inquiries to help customers buy the vehicle they want in a simple, seamless way.

This high-energy role emphasizes teamwork, fast-paced learning, and guiding customers through online and in-store steps, including financing and delivery scheduling, to deliver an iconic customer experience daily.

Qualifications

• Sales and customer service experience preferred.
• Thrives in a fast-paced sales environment.
• Excellent listening and customer focus.
• Highly self-motivated to meet performance goals.
• Strong written and verbal communication skills.
• Able to learn new technologies and use computers effectively.
• Flexible availability for nights, weekends, and holidays.
• Schedules may shift twice per year to meet business needs.

Responsibilities

• Connect with inbound customers online and by phone to identify needs.
• Guide customers toward vehicles meeting their requirements using inventory knowledge.
• Assist through online sales, appraisals, financing, and delivery scheduling.
• Ensure smooth online-to-in-store purchasing transitions for a seamless experience.
• Mentor others as skills grow.
• Aim to achieve sales targets while delivering iconic service.
• Acquire Automotive Sales Persons License in certain states if required.

Skills

Sales experience

Customer service

Communication

Self-motivation

Tech literacy

Shift flexibility

Job description

CarMax is seeking a Customer Experience Consultant Trainee to bridge the at-home and in-store CarMax experience, handling sales leads and customer inquiries to help customers buy the vehicle they want in a simple, seamless way.

This high-energy role emphasizes teamwork, fast-paced learning, and guiding customers through online and in-store steps, including financing and delivery scheduling, to deliver an iconic customer experience daily.