Remote Car Buying Experience Specialist

CarMax Inc.; Richmond (VA); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Floating holiday

Job summary

CarMax is hiring a Customer Experience Consultant Trainee to connect online and in-store car-buying experiences. You will respond to leads, guide customers through each step, and work toward sales targets with honesty and professionalism.

Responsibilities include guiding customers from online shopping to in-store purchase, using strong communication and inventory knowledge to recommend vehicles, and assisting with financing applications and delivery scheduling.

Qualifications

• Previous sales or customer service experience in retail or similar environments.
• Excellent written and verbal communication with attention to detail.
• Ability to work in a fast-paced environment with multiple customer interactions.
• Proficient in Microsoft Suite, Salesforce and Genesys or equivalent.

Responsibilities

• Engage with inbound customers online and by phone, uncover needs and guide through car-buying process.
• Recommend vehicles aligning with customer preferences using inventory knowledge.
• Assist through online sales, appraisals, financing applications, and scheduling delivery.
• Ensure smooth online-to-in-store transition for an iconic customer experience.

Skills

Customer service experience

Excellent communication

Listening skills

Strong written & verbal communication

Tools

Microsoft Suite

Salesforce

Genesys

Job description

CarMax is hiring a Customer Experience Consultant Trainee to connect online and in-store car-buying experiences. You will respond to leads, guide customers through each step, and work toward sales targets with honesty and professionalism.

Responsibilities include guiding customers from online shopping to in-store purchase, using strong communication and inventory knowledge to recommend vehicles, and assisting with financing applications and delivery scheduling.