Remote Customer Experience Consultant – Car Buying

CarMax; Georgia; Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

CarMax Benefits

Job summary

CarMax is seeking a Customer Experience Consultant Trainee to connect customers online and in-store, guiding them through the car-buying journey with honesty and professionalism. You will respond to sales leads, leverage inventory knowledge, and assist with online sales, appraisals, financing, and delivery scheduling.

The role emphasizes exceptional service, clear communication, and a seamless cross-channel experience, with eligibility for Automotive Salesperson License as required.

Qualifications

• Experience in sales or customer service, preferably in retail.
• Ability to manage multiple customer interactions in a fast-paced setting.
• Strong written and verbal communication skills with attention to detail.
• Willingness to work nights, weekends, and holidays.
• Must live within 60 miles of the Customer Experience Center.
• Able to obtain Automotive Salesperson License where required.

Responsibilities

• Engage with inbound customers online and by phone to uncover needs.
• Recommend vehicles based on customer preferences using inventory knowledge.
• Guide customers through online sales, appraisals, financing, and delivery scheduling.
• Ensure smooth online-to-store transition for a seamless experience.
• Meet individual sales targets while delivering an iconic customer experience.
• Obtain Automotive Salesperson License in applicable states (may require testing).

Skills

Customer service

Multitasking

Communication skills

Flexible schedule

CRM systems

Tools

Salesforce

Genesys

Microsoft Office

Job description

CarMax is seeking a Customer Experience Consultant Trainee to connect customers online and in-store, guiding them through the car-buying journey with honesty and professionalism. You will respond to sales leads, leverage inventory knowledge, and assist with online sales, appraisals, financing, and delivery scheduling.

The role emphasizes exceptional service, clear communication, and a seamless cross-channel experience, with eligibility for Automotive Salesperson License as required.