Remote Customer Experience Ambassador

BRUNT Workwear; Colorado; À distance; USD 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

Healthcare options

401(k) match

15 days PTO + holidays

Résumé du poste

BRUNT Workwear seeks a friendly, customer-focused brand ambassador to elevate the BRUNT customer experience across channels. You will resolve issues, build loyalty, and drive satisfaction with an emphasis on rapid, helpful interactions.

In this 100% remote, hourly role, you’ll manage a designated ticket volume, learn BRUNT products, and collaborate with the CX leadership to reduce effort and improve service. Must reside in eligible states and thrive in a fast-paced environment.

Qualifications

• Experience in customer service roles across retail, call-center or remote support.
• Proven ability to deliver outstanding customer experiences and meet SLAs.
• Strong written and verbal communication; able to multitask across platforms.

Responsabilités

• Engage with customers across channels while managing a steady ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop product knowledge to guide customers to suitable BRUNT items.
• Analyze feedback, propose CX improvements to leadership.
• Understand company policies and make customer-centered decisions.

Connaissances

Customer service

Communication

Multitasking

Organizational skills

Outils

CRM software

Description du poste

BRUNT Workwear seeks a friendly, customer-focused brand ambassador to elevate the BRUNT customer experience across channels. You will resolve issues, build loyalty, and drive satisfaction with an emphasis on rapid, helpful interactions.

In this 100% remote, hourly role, you’ll manage a designated ticket volume, learn BRUNT products, and collaborate with the CX leadership to reduce effort and improve service. Must reside in eligible states and thrive in a fast-paced environment.