Remote Customer Experience Associate (Tier 1)

Jobgether; Yuma (AZ); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Annual bonus eligibility

Fully remote work

Health insurance

Paid holidays

HSA

EAP

Wellbeing allowance

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 in the United States for a fully remote, distributed team. You will handle inquiries via phone, email, and chat, resolving routine questions and escalating when needed.

Strong product knowledge and customer focus are essential for consistent, high-quality support. Responsibilities include documenting interactions in the CRM, following policies, and collaborating with teams to improve service.

Qualifications

• At least one year of experience in an inbound call center environment.
• Strong customer service skills with empathy and patience.
• Excellent written and verbal communication across channels.
• Ability to document interactions clearly in a CRM.

Responsibilities

• Respond to customer inquiries via phone, email, chat with timely and helpful assistance.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2/3 with complete handoffs.
• Follow up to ensure issues are resolved and customers are informed of next steps.
• Maintain current product and policy knowledge to provide accurate information.
• Record interactions and outcomes in the CRM accurately.

Skills

Inbound call center

Customer service

Empathy & communication

CRM literacy

Tools

CRM software

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 in the United States for a fully remote, distributed team. You will handle inquiries via phone, email, and chat, resolving routine questions and escalating when needed.

Strong product knowledge and customer focus are essential for consistent, high-quality support. Responsibilities include documenting interactions in the CRM, following policies, and collaborating with teams to improve service.