Remote Customer Experience Agent - Tier 1

Jobgether; Vermont; A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Competitive compensation

Health insurance

401(k) plan

Paid vacation

Flexible schedule

Mental health support

Descripción de la vacante

Jobgether, on behalf of a partner company, is seeking a Customer Experience Agent — Tier 1 in the United States. You will handle phone, email, and chat inquiries, resolve routine issues, and document interactions in the CRM, escalating complex cases as needed.

This fully remote role offers a fixed schedule and requires residency in eligible US states including Vermont. Join a distributed team focused on empathy, accuracy, and continuous improvement.

Formación

• Minimum 1 year in an inbound call center environment.
• Eligible to reside in listed US states (including VT).
• Strong written and verbal communication; empathetic customer support.

Responsabilidades

• Respond to customer inquiries via phone, email, chat.
• Resolve routine issues using established procedures.
• Escalate complex cases to Tier 2/3 with detailed handoff notes.
• Document interactions accurately in the CRM.
• Collaborate with teammates and other departments to resolve issues.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

CRM awareness

Team collaboration

Time management

Herramientas

CRM software

Descripción del empleo

Jobgether, on behalf of a partner company, is seeking a Customer Experience Agent — Tier 1 in the United States. You will handle phone, email, and chat inquiries, resolve routine issues, and document interactions in the CRM, escalating complex cases as needed.

This fully remote role offers a fixed schedule and requires residency in eligible US states including Vermont. Join a distributed team focused on empathy, accuracy, and continuous improvement.