Remote Customer Experience Agent (Tier 1)

Jobgether; Elm (PA); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Fully remote work

Health insurance (medical, dental, and

vision coverage

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will be the first point of contact across phone, email, and chat, delivering empathetic support and guiding customers through products, services, and account questions.

Responsibilities include responding promptly, resolving routine issues, escalating complex cases, and documenting interactions in the CRM. A strong emphasis on CSAT and collaboration with other teams is required.

Qualifications

• One year of inbound call center experience.
• Strong written and verbal communication with empathy.
• Ability to document interactions in CRM accurately.
• Availability for Central Time and Saturdays.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2/3 with complete details.
• Follow up on open cases to ensure resolution.

Skills

Inbound call center

Customer service

Empathy

Multi-brand support

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will be the first point of contact across phone, email, and chat, delivering empathetic support and guiding customers through products, services, and account questions.

Responsibilities include responding promptly, resolving routine issues, escalating complex cases, and documenting interactions in the CRM. A strong emphasis on CSAT and collaboration with other teams is required.