Remote Customer Experience Agent | Tier 1 Support

Jobgether; Texas; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Annual bonus eligibility

Health insurance - medical, dental, &视

Retirement savings plan

12 paid holidays per year

Paid community service day

Flexible work schedule

Wellness stipend

Employee Assistance Program (EAP)

Remote work stipend

Job summary

Jobgether, on behalf of a partner company, is seeking a Customer Experience Agent – Tier 1 in the United States. You will be the first contact for customers across phone, email, and chat, delivering timely, empathetic support and guiding users through products and account questions.

You will follow established procedures, document interactions in the CRM, escalate complex issues, and contribute to continuous improvement with feedback on common concerns.

Qualifications

• At least 1 year of experience in an inbound call center.
• Experience supporting multiple brands preferred.
• Strong written and verbal communication skills across channels.

Responsibilities

• Respond to inquiries via phone, email, chat with timely, professional assistance.
• Investigate and resolve routine questions using established procedures.
• Escalate complex issues to Tier 2 or Tier 3 with proper documentation.
• Follow up to ensure issues are resolved and customers are informed of next steps.
• Maintain up-to-date knowledge of products, services, and policies.
• Accurately document interactions in the CRM system.

Skills

Customer service

Communication

Empathy

Problem solving

CRM

Team collaboration

Attention to detail

Multi-tasking

Tools

CRM

Job description

Jobgether, on behalf of a partner company, is seeking a Customer Experience Agent – Tier 1 in the United States. You will be the first contact for customers across phone, email, and chat, delivering timely, empathetic support and guiding users through products and account questions.

You will follow established procedures, document interactions in the CRM, escalate complex issues, and contribute to continuous improvement with feedback on common concerns.