Remote Customer Experience Agent - Tier 1

Jobgether; Clayton (NC); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

401(k)

Health insurance

Paid vacation

Flexible schedule

Job summary

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolving routine issues with empathy and accuracy while following defined procedures.

You will document interactions in the CRM and escalate complex cases as needed, aiming to maintain high CSAT and fast response times while collaborating with cross-functional teams.

Qualifications

• Minimum 1 year experience in an inbound call center.
• Strong written and verbal communication.
• Ability to handle multiple channels (phone, email, chat).

Responsibilities

• Respond to customer inquiries via phone, email, chat.
• Resolve routine questions using established procedures.
• Escalate complex issues to Tier 2/3 when needed.
• Document interactions in the CRM accurately.
• Meet performance indicators (CSAT, FCR, response times).
• Collaborate with teams to improve service quality.

Skills

Customer service

Communication skills

Empathy

Problem solving

Job description

Jobgether is seeking a Customer Experience Agent — Tier 1 to join a fully distributed team in the United States. You will handle inquiries via phone, email, and chat, resolving routine issues with empathy and accuracy while following defined procedures.

You will document interactions in the CRM and escalate complex cases as needed, aiming to maintain high CSAT and fast response times while collaborating with cross-functional teams.