Remote Customer Experience Agent | Equity & Benefits

Jerry.ai; Crystal Bay (NV); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote with equipment provided

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation time

Flexible scheduling

Job summary

Jerry.ai is seeking a Customer Operations teammate to support customers in a fully remote role. You will handle inbound requests, advise on policy changes, and help navigate our insurance product with a focus on proactive service and problem solving.

The position offers a competitive hourly wage plus stock options, comprehensive benefits, and flexible scheduling. Join a culture that values ownership, teamwork, and continuous learning.

Qualifications

• Experience in customer service, sales, or hospitality is a plus.
• Friendly and positive attitude with willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers; anticipate needs and uncover unasked questions.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product; match customers with the right options.
• Problem solving to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, documents.
• Contribute feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Communication

Teamwork

Problem solving

Work ethic

Job description

Jerry.ai is seeking a Customer Operations teammate to support customers in a fully remote role. You will handle inbound requests, advise on policy changes, and help navigate our insurance product with a focus on proactive service and problem solving.

The position offers a competitive hourly wage plus stock options, comprehensive benefits, and flexible scheduling. Join a culture that values ownership, teamwork, and continuous learning.