Remote Customer Experience Agent

MCI Military Recruitment; Robins Air Force Base (GA); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

Join MCI as a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues, ensuring a positive customer experience across multiple industries. This role supports both on-site and remote operations, with opportunities for growth and ongoing training.

A high school diploma and strong communication skills are required, with a focus on reliability and customer-centric problem solving.

Qualifications

• 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ wpm)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Reliability with attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem solving and negotiation
• Customer service oriented (empathetic, responsive, patient)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Escalate customer dissatisfaction to management when needed
• Ensure first call resolution through problem solving and effective call handling

Skills

Communication Skills

Problem Solving

Multitasking

Team Player

Customer Service

Typing (20+ wpm)

MS Office

CRM Systems

Education

High School Diploma

Tools

MS Office

CRM Systems

Windows OS

Job description

Join MCI as a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues, ensuring a positive customer experience across multiple industries. This role supports both on-site and remote operations, with opportunities for growth and ongoing training.

A high school diploma and strong communication skills are required, with a focus on reliability and customer-centric problem solving.