Remote Customer Care Specialist

MCI Military Recruitment; Albuquerque (NM); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a dedicated Call Center Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues quickly, and ensure a positive experience across channels.

Ideal candidates are service oriented with strong communication, problem solving, and multi-tasking abilities. The role supports both on-site and remote work options, with training and growth opportunities within a fast-paced, global organization.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and upgrade accordingly.
• Explain products and processes to customers.
• Appropriately elevate customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Customer service oriented

Strong communication

Problem solving

Multi-tasking

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a dedicated Call Center Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues quickly, and ensure a positive experience across channels.

Ideal candidates are service oriented with strong communication, problem solving, and multi-tasking abilities. The role supports both on-site and remote work options, with training and growth opportunities within a fast-paced, global organization.