Remote Customer Experience Agent

MCI; Kentucky; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Casual Dress Code

Job summary

MCI is seeking a Remote Customer Service Representative to assist customers with their needs and resolve issues. The role requires excellent organizational and communication skills, as well as the ability to multi-task effectively in a fast-paced environment.

The position offers comprehensive health benefits, paid time off, and significant opportunities for career growth. Candidates must be at least 18 years old and have a high school diploma or equivalent.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Written communication skills

Oral communication skills

Swift typing

Basic Microsoft Office knowledge

Problem-solving skills

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Remote Customer Service Representative to assist customers with their needs and resolve issues. The role requires excellent organizational and communication skills, as well as the ability to multi-task effectively in a fast-paced environment.

The position offers comprehensive health benefits, paid time off, and significant opportunities for career growth. Candidates must be at least 18 years old and have a high school diploma or equivalent.