Remote Customer Experience Advocate

BRUNT Workwear; Massachusetts; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) match

PTO + holidays

Bonus + equity

Job summary

BRUNT Workwear is seeking a remote Brand Ambassador to deliver exceptional customer experiences and build lasting relationships with our TRADE community. You will understand customer needs, exceed expectations, and maintain BRUNT’s high service standards.

You will be responsible for guiding customers to the right BRUNT boots and apparel, resolving issues with empathy, and collaborating across teams to improve service delivery.

Qualifications

• Experience in customer service roles (retail, call center, or remote support).
• Proven ability to deliver exceptional customer experiences and meet SLAs.
• Strong written and verbal communication skills.
• Able to manage multiple platforms and stay organized.
• Collaborative and accountable in a fast-paced environment.

Responsibilities

• Engage with customers across channels while managing ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop product knowledge to guide customers to best-fit BRUNT products.
• Analyze feedback trends and provide insights to reduce customer effort.
• Understand policies and make customer-focused decisions aligned with BRUNT values.

Skills

Customer service

Communication

Multitasking

Problem solving

Remote work

Tools

CRM systems

Job description

BRUNT Workwear is seeking a remote Brand Ambassador to deliver exceptional customer experiences and build lasting relationships with our TRADE community. You will understand customer needs, exceed expectations, and maintain BRUNT’s high service standards.

You will be responsible for guiding customers to the right BRUNT boots and apparel, resolving issues with empathy, and collaborating across teams to improve service delivery.