Remote Customer Engagement Specialist

Teleperformance USA; Arkansas; Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health, vision, dental benefits

401(k) plan

Life insurance

FSA plans

Employee discounts

Leave programs

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This remote role requires 2+ years in consumer-facing roles, proficiency with Google Workspace, and the ability to work independently within a cross-functional team.

Qualifications

• 2+ years in a consumer-facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.
• Call center, voice, chat and email communication experience preferred.
• Ability to work remotely in a virtual team environment.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures.
• Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction.
• Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines.
• Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers.
• Accurately document and report on consumer interactions.
• Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot.
• Assist consumers in eCommerce transaction and processing payments.
• Respond to Social Media posts

Skills

Customer-facing experience

Cross-functional collaboration

Strong communication skills

Remote work capability

Independent work

Typing 25 wpm

Education

High School Diploma or GED

Tools

Google Workspace

Windows OS

Call center software

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This remote role requires 2+ years in consumer-facing roles, proficiency with Google Workspace, and the ability to work independently within a cross-functional team.