Remote Customer Engagement Specialist

careersus-teleperformance; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Retailer discounts

Job summary

Teleperformance is seeking a Customer Engagement Specialist in a remote, high-velocity environment. You will serve as the primary contact, resolving inquiries through web-based tools and providing seamless customer experiences.

This role is open to residents of a range of US states, supporting diverse brands and channels. Responsibilities include resolving complex consumer issues, documenting interactions, and communicating via calls, chat, and email.

Qualifications

• 2+ years’ experience in a consumer facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Google Suite Experience preferred.

Responsibilities

• Resolve consumer inquiries with high-quality service in a fast-paced environment.
• Document and report on consumer interactions accurately.
• Engage in consumer communication via calls, live chat or email to resolve issues.

Skills

Customer service

Communication

Remote work

Education

High School Diploma or GED

Tools

Google Workspace

Call center tools

Live chat tools

Email tools

Job description

Teleperformance is seeking a Customer Engagement Specialist in a remote, high-velocity environment. You will serve as the primary contact, resolving inquiries through web-based tools and providing seamless customer experiences.

This role is open to residents of a range of US states, supporting diverse brands and channels. Responsibilities include resolving complex consumer issues, documenting interactions, and communicating via calls, chat, and email.