Remote Customer Care Supervisor — Growth & Impact

T3 Services Group; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

T3 Services Group in the United States is seeking a capable Customer Service Specialist to connect customers with the right solutions, ensuring timely, professional interactions and a positive experience across each contact.

You will handle inquiries by phone and email, update accounts, resolve issues on first contact when possible, contribute to service improvements, and collaborate with managers, technicians, and vendors in a fast-paced environment.

Qualifications

• High school diploma or GED preferred and at least 3 years of customer service experience.
• Strong communication, problem-solving, and organizational skills, plus computer skills in MS Office and ServiceTitan.
• Ability to type at least 40 WPM and pass a background check.

Responsibilities

• Be the liaison between customers and the company, resolving concerns with professionalism and urgency.
• Work with customers, managers, technicians, and vendors to identify trends and improve the customer experience.
• Handle customer inquiries, account updates, and transactions accurately and timely.
• Respond primarily by phone with some email, and resolve concerns on the first call whenever possible.
• Maintain customer review reporting, respond to comments, and escalate unresolved issues as needed.

Skills

Communication

Problem solving

Organizational skills

Typing speed

Education

High school diploma or GED

Tools

MS Office

ServiceTitan

Job description

T3 Services Group in the United States is seeking a capable Customer Service Specialist to connect customers with the right solutions, ensuring timely, professional interactions and a positive experience across each contact.

You will handle inquiries by phone and email, update accounts, resolve issues on first contact when possible, contribute to service improvements, and collaborate with managers, technicians, and vendors in a fast-paced environment.